WHAT IS RETURN?
It only applies when you opt for home delivery. In case if the idol delivered is damaged for some reason when you receive it you can apply the return.
HOW DO I RETURN?
Kindly email us your order number and details for reason of return with pictures.
Email id – [email protected]
WHAT ARE My Eco Ganesh RETURN AND EXCHANGE POLICY?
My Eco Ganesh returns and exchange policy gives you an option to return or exchange delivered items within 8 hours of receipt of the item. Its better to take photo/videos while you open the idol received.
THE FOLLOWING EXCEPTIONS AND RULES APPLY TO THIS POLICY:
All items to be returned or exchanged must be in their original condition with all original tags and packaging intact and should not be damaged or tampered from customers side.
PRODUCT REFUND POLICY
Ganpati Idol If you receive damaged idol for any reason we will refund the entire booking amount or replace the idol with another one if feasible for delivery to your area. The replacement is provided with the available idol in stock. Same idol is not guaranteed. Our responsibility is till we deliver the idol.
Note – After the Quality Check department checks the product returned by the customer, refund will be made to your account within 2 business days. Products that are damaged or modified by customers may not be accepted.
HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND FOR MY RETURN?
Original payment instrument Refund timeline from issue of refund by My Eco Ganesh.
Net Banking 7-10 business days.
Debit Card 7-10 business days.
Credit Card 7-10 business days
HOW DOES RETURN AND EXCHANGE WORK AT My Eco Ganesh?
As per the situation My Eco Ganesh will arrange the pick of the idol. The time to pick up will be totally depend on the situation.